Tell us how we can help

Got a question about any of our English Online products? Read these frequently asked questions to find out more.

Find out more about English Online
Find out more about IELTS Coach
Find out more about English Online Self-study

Can’t find the answer to your question? Contact customer services by completing the form below. A member of our team will respond by email as soon as possible.

If you have already registered for English Online, please enter the email address associated with your account.

First name

Surname

Country of residence

Country code number

Phone number

What are you contacting us about?

Tell us what you need help with

Give more details about how we can help

Please be as descriptive as possible so that we can provide a complete answer.

I would like to receive product information from English Online

Personal details will be held by the British Council and will only be used in relation to your request. Please read our terms of use for more information.